Your role

We are looking for a dedicated  Account Manager (m/f/d) to support our mission to reimagine radiology and revolutionize the healthcare of tomorrow.  
You will be responsible for managing our existing clients, growing together, and taking our client relationships to the next level. 

Your responsibilities:

• Account Management & Customer Support:

  • Creation and evaluation of analyses for the support and further development of customer relationships

  • Personal contact person for customer inquiries and operational matters

  • Continuous coordination with customers to ensure Raya meets their monthly supply needs.

  • Managing customer projects in collaboration with internal teams
    

• Up- and cross-selling: Systematic identification and utilization of expansion and additional potential with existing customers based on own sales targets.

• Derivation of recommendations for action: Development of measures for the continuous improvement of our service with the goal of customer satisfaction.

• Coordination & Stakeholder Management: Collaboration with internal and external interface partners (e.g., Customer Support, Radiology, IT, Marketing) and ensuring a smooth flow of information.

Your profile:

• Professional experience:  Several years of experience in a clinical environment, the hotel industry, account management, sales or in comparable fields - experience in the health/hospital sector is a great advantage.

• Education: Completed vocational training is sufficient; a degree, e.g. in the economics field, is advantageous but not a requirement.

• Excellent organizational and communication skills: You are characterized by a structured, organized, and goal-oriented work style. Customer satisfaction and development are always your top priority.

• Personal strengths: You have a quick grasp of things, initiative and a high level of commitment.

• Stakeholder management: You represent the service-oriented approach with a cooperative demeanor while demonstrating an appropriate degree of assertiveness.

• Manners: You impress with your professional, polite and precise manner of speaking.

• Language skills: Very good German skills in spoken and written form (C1/C2).

You don't meet all the criteria? No problem! We believe that passion, a willingness to learn, and the right attitude are just as important as expertise. If you think you'd be a good fit for us and our mission, we look forward to receiving your application!

What we offer you:

• Attractive compensation:  Competitive salary that matches your qualifications and experience.

• Flexible working time models: We enable flexible working hours for a better work-life balance.

• Recreational leave: 30 days of paid leave to recharge your batteries, including additional leave days for events such as your move.

• Parental leave: Welcome and supported!

• Workplace choice: Home office or a modern office in the heart of Munich – you decide.

• Further training: Individual training opportunities to develop you professionally and personally.

• Team and company events: Regular on-site meetings and events promote exchange and team spirit.

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About Us

Our mission: To make the radiology of tomorrow possible today – with innovative solutions for comprehensive, efficient and reliable radiological care.

As a Munich-based health tech company, we have been combining software development with medical expertise since 2021. We offer hospitals and radiology practices innovative solutions for their patient care: RayaSERVICE and RayaONE.

With RayaSERVICE , our team of radiologists is available 24/7 on-demand in just 1 click: 30+ experienced radiologists perform teleradiological quality diagnostics – completely remotely and using modern AI-supported software RayaONE.

We also implement our cloud software RayaONE externally in hospital and practice groups. It allows hospitals and practices to deploy suitable and available experts regardless of location – even from their home offices. Their radiologists benefit from a modern user interface, optimized workflows, and AI support. Our team works daily to make modern teleradiology a reality today, thereby empowering medical staff and providing faster and better care for patients.

Together we are shaping the future of healthcare.

Have we sparked your interest? 

Then apply now and become part of our dynamic team and help shape the future of radiology! 

contact 

Josephine Heller 

Recruiting Manager 

Email: josephine.heller@raya-diagnostics.com