Job Description for Franchise Support Specialist (Remote – Chicago Area Preferred):

👉 Want to play a key role in helping small business owners succeed?

WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You’ll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.

What You’ll Do:

• Be the main point of contact for franchise owners, building trust and rapport

• Champion and coordinate requests with internal marketing, training, and tech teams

• Provide responsive, empathetic support and follow-through on client needs

• Contribute to projects such as training programs, marketing reviews, and process improvements

• Troubleshoot and provide guidance as you grow expertise in our systems

What We’re Looking For:

• Friendly and empathetic with a flair for marketing

• Natural leader with a drive to grow professionally and personally

• Quick learner, organized and persistent in getting things done

• 4+ years in client service or customer success (preferred but not required)

Why WIN

• 100% remote role (Chicago-area candidates preferred)

• Collaborative, inclusive culture built on respect and growth

• Health, dental, vision insurance + PTO + 401(k) match

• Career development and advancement opportunities