Job Description

This is a remote position.

A mental wellness healthcare practice is seeking a reliable and confident Healthcare Practice Coordinator to join their team for 2 to 3 hours per day, working late afternoons / evenings. This role is focused on answering incoming calls, triaging patients based on their needs, and securing appointments with the appropriate healthcare practitioners.

Key Responsibilities

• Answer phone calls with professionalism and empathy

• Ask suitable questions to assess patient needs and determine the correct type of booking

• Schedule appointments accurately and efficiently

• Maintain clear communication with both patients and practitioners

Requirements

• Strong communication skills and confidence on the phone

• Ability to ask thoughtful, structured questions to guide patients to the right care

• Organised and detail‑oriented approach to scheduling

• Previous experience in customer service or healthcare administration is an advantage

Requirements

• Knowledge and experience using ClickUp and PracticeQ an advantage
  

• Strong telephonic skills
  

• Highly articulate

• Active listener

• Reliable and organised
  

• Full home office set-up with own laptop, high speed internet and back-up power
  
  

Benefits

• 2 to 3 hours per day initially, working late afternoons / early evenings.