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Manager – Billing - US

Job Description:

Key Responsibilities

1. Leadership & Team Management

• Team Oversight: Directly manage, mentor, and evaluate a team of Billing

• Resource Allocation: Manage team workloads to ensure equitable distribution and full coverage across all client portfolios, especially during tight peak month-end cycles.

• Training & Development: Conduct training on media billing systems, client-specific billing guidelines, and operational SOPs.

1. Billing Operations & Quality Control

• End-to-End Cycle Ownership: Oversee the US billing pipeline, ensuring all draft cycles, reviews, and client-specific approvals are completed within SLAs.

• Escalation Management: Serve as the primary point of contact for complex billing disputes, client complaints, and high-value invoice reconciliations.

1. Cross-Functional Collaboration & Compliance

• Cross-Department Partnership: Partner closely with Client Services, Legal, Tax, and Account Management teams to optimize pricing setups, client onboarding, and contract transitions.

• Audit & Control compliance: Manage internal and external audit requests related to billing processes, ensuring strict adherence to SOX controls and GAAP revenue recognition standards.

What you'll need:

• Shift – 6.30PM Onwards (WFO)

• Location: Vikhroli, Mumbai

• Minimum 13-15 years of experiencing in Billing team

• Strong Team handling experience

• Preferred experience in SSC/Media/Advertising

• Strong communication skills for negotiation & reconciliation

• Self-motivated

• Flexible attitude to achieve results.

• Calm under pressure

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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