Senior Epic Access Lead (MyChart, Scheduling & Patient Payments)

Classification: Contract (W2 Contract)
Duration: 6+ Months
Compensation: $90.00 per hour
Location: Remote with potential client-site travel

Position Charge (Role Mandate)

The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows.

Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture.

This is a leadership and solution ownership role — not task-based analyst support.

Scope of Authority & Accountability

This role is charged with:

• Leading Epic Access module strategy and optimization across engagements

• Designing end-to-end patient access workflows and system configurations

• Making build, workflow, and best-practice decisions within Epic

• Serving as primary client-facing expert for access operations

• Driving project milestones and deliverables autonomously

• Mentoring analysts and junior consultants

• Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections

Key Responsibilities

Strategic Access Leadership

• Assess current-state patient access operations and identify improvement opportunities

• Develop future-state workflow designs aligned to industry best practices

• Advise client executives on scheduling strategy, digital access, and revenue integrity

• Align system configuration with operational and financial goals

Epic System Build & Optimization

• Lead design, build, testing, and go-live for:

  • MyChart (patient portal & self-service tools)

  • Cadence/Scheduling

  • Registration/ADT

  • Patient Payments/Point-of-Service collections

• Configure rules, templates, workflows, and integrations

• Support upgrades, enhancements, and new functionality rollouts

• Troubleshoot complex access or payment system issues

Project & Engagement Leadership

• Develop project plans and manage deliverables

• Facilitate requirements sessions and workflow design workshops

• Coordinate across clinical, revenue cycle, and IT teams

• Communicate risks, timelines, and outcomes clearly to leadership

Patient Experience & Revenue Improvement

• Increase portal adoption and self-service scheduling

• Improve registration accuracy and throughput

• Optimize front-end collections and payment processes

• Reduce denials related to registration or eligibility errors

• Support KPI tracking and performance reporting

Stakeholder & Team Collaboration

• Train and mentor analysts, super users, and operational leaders

• Create documentation and knowledge transfer materials

• Represent Wilshire professionally and build strong client relationships

Decision-Making Authority

This role has authority to:

• Recommend and implement Epic configuration and workflow changes

• Define access best practices and standards

• Lead design decisions and stakeholder alignment

• Prioritize tasks within assigned engagements

• Escalate only enterprise or contractual risks

Performance Expectations

Success is measured by:

• On-time project delivery

• Increased patient portal utilization

• Improved scheduling efficiency and access metrics

• Improved point-of-service collections

• Reduced registration errors/denials

• Client satisfaction and repeat engagements

• High-quality documentation and knowledge transfer

Required Qualifications (Must Have)

Epic Experience

• 5–8+ years hands-on Epic Access or Revenue Cycle experience

• Multiple full-cycle Epic implementations or optimizations

• Deep knowledge of front-end hospital or ambulatory access operations

• Demonstrated leadership of patient access transformation initiatives

Certifications (Required)

Active Epic certification(s) in one or more of:

• Epic MyChart

• Epic Cadence (Scheduling)

• Epic Prelude/ADT (Registration)

• Epic Grand Central

• Epic Resolute Patient Payments / Revenue Cycle front-end

(Must maintain current certification status)

Professional Skills

• Senior-level consulting or project leadership experience

• Strong workflow analysis and system design skills

• Executive-level communication and facilitation abilities

• Ability to work independently with minimal oversight

• Experience leading cross-functional teams

Preferred Qualifications

• Multiple Epic certifications

• Healthcare IT consulting experience

• Experience with digital front door strategies

• Knowledge of eligibility, authorizations, and denial prevention

• Experience supporting multi-site health systems

Core Competencies

• Strategic thinking

• Operational excellence

• Client partnership

• Independent judgment

• Problem-solving

• Change leadership

• Accountability

Wilshire is honored that you have taken the time to review/apply to our open position.  We will now take the time to review your experience and be in touch with you soon.