About AICX (part of the 5CA Group)

AICX builds modular, fully configurable AI-driven agents and tools for customer experience (CX). Our platform enables enterprise clients to orchestrate workflows across QA, ticket handling, translation, and automation. AICX operates as a strategic product initiative within the 5CA Group, leveraging 25+ years of global CX experience across 75+ countries and 28+ languages.

The opportunity

AICX is entering a new phase focused on product maturity, market readiness, and structured scaling. We are looking for a senior leader to drive product development strategy, lead and upskill an international remote team, and align technology delivery with commercial outcomes. This role carries formal decision authority and end-to-end accountability for product development outcomes, including delivery predictability, capability building, and market alignment.

Locations: South Africa, North Macedonia, Philippines, Honduras.

Role summary

As Senior Manager – Product Development, you lead a product development organization for AICX. You operate at a strategic level and ensure that product direction, delivery execution, and commercial readiness are aligned.

You will:

• Define and drive product development strategy and prioritization

• Lead and develop a fully remote, international team

• Partner with commercial stakeholders to align roadmaps with market and client needs

• Establish operating rhythms, governance, and measurable performance standards

• Own decision-making and accountability for outcomes

Key responsibilities

Product strategy, positioning, and market readiness

• Define and maintain a product roadmap aligned with market trends and clients needs

• Partner with commercial stakeholders to translate market signals into prioritization and release planning

• Support product positioning and market-readiness activities through structured cross-functional collaboration

• Engage with clients where relevant to ensure product direction is grounded in real-world use cases

Leadership, organization design, and performance

• Lead, mentor, and develop an international, fully remote team

• Build and maintain a culture of high-performance with structured feedback and performance practices

• Drive capability development, succession thinking, and team scalability planning

• Set clear goals and success metrics across delivery performance, quality outcomes, and operational maturity

Decision authority, governance, and accountability

• Hold formal decision authority on development priorities and trade-offs

• Establish governance for delivery commitments, execution risks, and outcome accountability

• Implement predictable operating rhythms (planning cycles, review cadences, release governance)

• Ensure ownership and accountability are clear across the product development organization

Execution oversight

• Oversee maturation of the existing platform and the conceptual shaping of future capabilities

• Drive delivery predictability and measurable improvements in reliability and operational maturity

• Ensure documentation and ways of working support scale, maintainability, and onboarding effectiveness

What you bring

Experience

• 10+ years in software or product development management

• 10+ years in people leadership roles with a proven track record of building and scaling teams

• Proven track record of experience shaping product strategy and driving market-aligned prioritization

• Experience contributing to market introduction of complex technical products (in partnership with commercial teams)

• Strong experience operating in international, remote-first environments

Leadership profile

• Strategic thinker with strong judgment, accountability mindset, and stakeholder maturity

• Comfortable leading cross-functional alignment between product, technology, and commercial stakeholders

• Able to translate ambiguity into structured execution frameworks, operating rhythms, and measurable outcomes

Technical foundation & strategic oversight

In this role, you bring technical credibility combined with the ability to operate at a strategic level. You can:

• Evaluate complex technical constraints and trade-offs to support product direction and prioritization

• Guide senior engineers through governance, clarity, and decision-making frameworks

• Translate technical complexity into business implications and structured delivery planning

Education & language

• MSc in a technical field or equivalent professional experience

• English proficiency at C1 level or higher (written and spoken)

How we hire

• Leadership and strategic assessment

• Product strategy and market alignment discussion

• Organization design scenario

• Executive interview focused on decision-making and accountability