Job Description

LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.


Job Title: Service Desk Analyst
Location: El Dorado Hills, CA – Local Candidates Only
Duration: 3+ Months
Pay Rate: $26–27/hr on W2

Job Description
At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.
Key Responsibilities

• Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.

• Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.

• Provide ticket status updates and metric reports to management.

• Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.

• Meet increased production standards and CSAT goals.

• Assist with knowledge article creation.

• Serve as SME for critical business functions/services.

• Other duties as assigned.

Required Qualifications

• Bachelor's degree or equivalent experience.

• At least 1 year of prior Service Desk experience.

Required Skills (Top 3 Non-Negotiables)

• High-quality customer service skills

• Virtual Desktop Infrastructure (VDI) troubleshooting.

• Remote Desktop troubleshooting.

• Microsoft Azure experience.

Preferred Skills

• 1–2 years of Help Desk experience.

• Active Directory experience.

• Microsoft Exchange experience.

 
   know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com