Day to Day

• Design, develop, and maintain ServiceNow forms, catalogs, and workflows within ServiceNow

• Configure and customize modules such as:

  • Incident Management

  • Change Management

  • Service Catalog

• Build and manage ServiceNow catalog items, record producers, and dynamic forms

• Develop and maintain workflows using Flow Designer and scripting

• Integrate ServiceNow with external systems, especially Ansible Automation Platform for automated provisioning and remediation

• Implement REST/SOAP APIs for system integrations

• Collaborate with DevOps, Cloud, and Platform teams to automate operational processes

• Troubleshoot issues related to workflows, forms, and integrations

• Ensure adherence to best practices, governance, and security standards

• Document technical designs, workflows, and configurations