A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

• Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:

  • Flight bookings and travel support

  • Financial services

  • Telecommunications and technical support

• Contribute to the development of diverse and representative datasets used to assess conversational audio agents.

• Evaluate model performance across a standardized set of qualitative and quantitative metrics.

• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:

• Task completion accuracy and efficiency

• Conversational naturalness (tone, flow, and coherence)

• Audio comprehension and response quality

• Instruction adherence and contextual understanding

• Basic computer programming literacy, including:

  • Understanding of JSON structures

  • Familiarity with functions and methods

  • Ability to reason about structured data and simple logic

• Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements

• Strong fluency in English

• Strong verbal communication skills in a simulated customer support context

• Spanish proficiency including fluency across all language skills: reading, listening, writing, and speaking.

• Access to a high-quality microphone to ensure clean, reliable audio input during evaluations

• Comfort working with structured prompts, evaluation rubrics, and technical guidelines

• Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Spanish Audio Specialist – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level